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Unified Communications

MetaCentrex, the OpenIP Unified Communications solution

Discover MetaCentrex, the Unified Communications solution for companies from €18.90 ex. VAT/month/user, with unlimited calls to landlines, mobiles and 100 destinations

Unified Communications, when phones become collaborative

 

Unified Communications are next-generation solutions that facilitate communication and information sharing both inside and outside the company.

They are designed to bring together the various devices available to users: landlines, smartphones, computers - to enable them to work in sync with each other. Users are therefore more independent and mobile, while benefiting from multimedia tools that are perfectly synchronized on their various devices.

Users are freed from the constraints of traditional telephones, and take their company telephone wherever they go: meetings, travelling, in the home office, they no longer miss any calls and work as if they were at their workstation at any time of the day.

 

Unified Communications are changing the way we communicate on a daily basis. Users communicate through video conferencing or instant messaging rather than traditional phones or email. No need to be confined to a meeting room to brainstorm or train teams, the user simply launches a conference from their mobile or PC to bring employees together.

 

Collaboration has never been so simple and intuitive.

 

 

 

MetaCentrex is the Unified Communications solution from OpenIP. It brings together all your company's landline and mobile communications. Companies can also manage all their services very flexibly by easily adding new users, new sites and new functionalities.

 

The MetaCentrex solution offers users a wide range of services: softphones (for smartphones, tablets, PCs or MACs), a phonebook and unique numbers, switching from landline to mobile during a call, a single call and message log, videoconferencing, click2call, information on incoming calls , CRM synchronisation, screen sharing and more. Users can launch a video conference with two, 3 or more people in a few clicks from their PC or mobile phone regardless of their location....

 

The solution also provides each company with telephone management features: integrated IVR, switchboard application, call management settings based on a calendar, multi-site management, call supervision graphics and the ability to record all calls.

 

The business package is fully bundled and allows each user to benefit from all the Unified Communications features as well as unlimited calls to landlines, mobiles and international destinations for only €18.90 ex.VAT/month/user.

Installation and activation are carried out by a certified local expert: through its network of more than 1,000 IT resellers, private installers or integrators, OpenIP offers you a quality installation and maintenance service: a local installer who comes to your site to roll out and maintain your telecoms solution and who supports you on a daily basis as your needs evolve.

 

In order to meet all its customers' needs while guaranteeing high quality services, OpenIP has also developed bundled solutions with its partners.

 

Your benefits at a glance

 

User benefits

 

In the office

  • Synchronization of all contacts in the single phonebook.
  • Make a call from the taskbar of your computer, outlook, IP extension or mobile phone.
  • Set dynamic or user-defined availability status: available, busy, in meeting, etc.

On the way to a meeting

  • Switch a current call with no interruption from a landline to a mobile phone as you leave the office
  • Receive landline calls on mobiles

At home or on the road

  • Connection of the usual IP phone to an Internet Box to be able to be online like at work.
  • Call management from the Softphone on PC / MAC or on a Smartphone with a simple Wi-Fi connection
  • Use of the home phone while displaying the MetaCentrex number, without paying for personal use

In a hotel or abroad

  • Wi-Fi connection to make and receive your calls for free
  • Use of the hotel room telephone free of charge while displaying your unique number

 

 

Benefits for the company

 

Cost reduction

  • Unlimited calls to landlines and mobiles in France + 100 destinations
  • Reduce mobile roaming costs with the ability to make calls using any Wi-Fi connection
  • No need for frequent hardware replacement, major updates to the solution are included
  • Reduction in internal movement

Communication and training

  • Personalization of the company's welcome message
  • Adjustment of the telephone response to suit opening hours or public holidays.
  • Promotional message playback during hold music
  • Recording and retrieval of all calls

Management of numerous incoming calls

  • Interactive Voice Server (press 1 for customer service, 2 for sales...)
  • Incoming calls are held in a queue
  • Call grouping and overflow to a number of your choice
  • Forwarding is configurable in one click from a mobile or PC
  • Option of ringing several landline or mobile numbers in succession until the call is answered.  

Flexibility

  • Quickly add new users and new sites
  • Set up advanced call scenarios in a few clicks: IVR, external groups, pre-answer, differentiated response based on times, etc.
  • Multi-site configuration management

100% Guaranteed

  • Hosted in a highly secure French data centre
  • Internet connections designed for voice use with recovery time guarantee
  • Certified IP extensions and accessories
  • OpIOS single-band or dual-band router
  • Installation carried out by a local OpenIP partner
  • Expert corporate customer support

 

The main features of MetaCentrex

 

No. 1 - Mobility

With Unified Communications, the user benefits from a set of downloadable applications (iPhone, iPad, Android) that allow use of the company's services from different personal devices (PC, phone, mobile, tablet). Users are therefore more independent and mobile, while benefiting from perfectly synchronized multimedia tools on their various devices.

 

No. 2 - Unique multi-device number

This approach is centred on the user and their various means of communication (landline, mobile, softphone) and the single number management allows them to be contacted on one number only. Most of the time, this solution allows the user to simply switch from one phone to another during the same conversation.

 

No. 3 - Video conferencing

Accession Meeting allows each user to hold a video conference in just a few clicks from a mobile or PC. It's so easy to use that videos become addictive. Accession Meeting includes a range of collaborative features that make remote meetings as effective as face-to-face meetings but much more fun: screen sharing, recording your meetings, annotation on the split screen, remote control by any participant, instant messaging.

Each user can have as many meetings as they want, whether scheduled in advance, ad hoc, regular, or as needed. 4 internal and external participants can connect to these meetings. The conference version of Accession Meeting can accommodate up to 100 participants.

Meetings can be initiated from a softphone, PC or Mobile, or even from Outlook.

 

No. 4 - Intelligent routing of incoming calls

The call management tool allows the user to choose how incoming calls are routed based on availability. Calls are redirected based on different user availability options (working hours, appointments, on the phone, in a meeting, etc.). The user can choose to route calls to their voicemail or another number of their choice.

 

No. 5 - Availability management

Availability management allows the user to inform colleagues of his/her status and therefore of his/her availability (busy, in a meeting, on the phone, available in chat, etc.). Availability management integrates with the user's calendar indicating when he or she is in a meeting.

 

No. 6 - Instant messaging (Company chat)

Business users can use messaging as a new means of communication. Instant messaging allows you to communicate with a person or a group of people from their various devices (PC, MAC, Tablets or Smartphones).

 

No. 7 - Consolidated messaging

Consolidated messaging allows the user to benefit from a visual messaging system that includes all messages related to their unique number. The user can read their messages from all their devices. The VoicetoMail or FaxtoMail features also allow the user to access their voice messages and faxes from their email.

 

No. 8 - Consolidated phonebook

The consolidated phonebook allows the user to access their contact list from all their devices (landline, mobile and PC). Adding a contact to the consolidated phonebook is done via Outlook (automatic synchronization) or in the consolidated phonebook itself. In both cases, the change is reflected immediately on all the user's communication tools.

 

No. 9 - Integration with the company's professional software

Unified Communications software applications have plug-ins to interface with a variety of professional software applications. The user can therefore benefit from an enhanced tool. Incoming call alerts inform you of the caller's identity, retrieve relevant information about the caller from the company software (name, company) and also information to better classify the call (debt, sales, support ticket). The user can choose to open the CRM customer file, forward the call to another user or to messaging. Integration with business software usually allows calls to be made from the business software itself or more generally from all computer applications (ClicktoCall).

 

No. 10 - Incoming calls response and waiting

The IVR (Interactive Voice Server) option allows you to greet your callers with a welcome message and adapt this message to suit opening and closing hours. With this option, the administrator can set options in the phone answering service to direct calls to the right people: type one for the sales department, type two for the technical department... The administrator can create a queue for incoming calls with the Supervisor option. The number of calls on hold, the waiting time, the music played and the deterrent message can be personalised. Calls waiting in the queue do not exceed the number of simultaneous calls the company receives. For example, a company with 10 users can receive 20 simultaneous calls. A user can have 20 calls in progress and about ten people on hold using the Supervisor option. This makes it possible to effectively manage occasional congestion of incoming calls.

 

No. 11 - Managing a team of call centre advisors

Team managers have access to functionalities that help them to manage their teamworkers. Using the supervisor option, managers can discreetly listen to a supervised advisor and talk to them without the caller hearing them or having to participate in the conversation. Call centre advisors have some time to update the CRM after each call. This time can be set by the manager and plays an important role in ensuring that calls are handled efficiently. Lastly, managers have access to a wide range of statistics to assess the advisor performance.

 

No. 12 - Call recording

MetaCentrex's RecCall option allows the company to record all or some of its calls. The data collected is stored in France in two Parisian data centres. In accordance with GDPR regulations, the RecCall option includes a display and call search panel for each user but also generally for the team manager or site administrator.

In addition to managing conversation recordings, the administrator can view all user actions such as deleting or listening. The company can choose to record some or all of its employees, with a call storage period of 3 to 6 months.

This option is ideally suited to the needs of banks, insurance companies, ambulances or the legal profession.  

 

Related services

  • Cancellation of France Telecom contracts, replaced by IP connections
  • Portability of your telephone numbers
  • Assignment of geographical, non-geographical or 0800 type numbers
  • Registration in Yellow Pages directories
  • Emergency number management
  • A Recovery Time Guarantee (RTG)
  • Creation of a back-up connection
  • Technical support based in France, open Monday to Friday from 9am to 6pm
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